Rumors and Replacements: What You Need to Know About Failing iPhone Batteries
Apple announced last week additional steps the company will take to address slowing iPhones and failing batteries as they continue to deal with a Justice Department probe into claims they deliberately slowed older devices to get customers to upgrade.
The company said it's considering reimbursing iPhone users who previously paid $79.99 for genuine-Apple replacement batteries $50 after Apple slashed the price to $29.99. Since the price drop last month, the supply of replacement batteries hasn't kept up with the steady demand of customers hoping to get a few more years out of their old phone instead of upgrading.
Dan Deering, manager of MacEdge in Portsmouth, was a guest on 98.1 WTSN's "The Noon News Hour" on Thursday afternoon and dispelled many of the accusations against Apple.
"There's a lot of misinformation out there about what the issue actually is," he said. "In theory, Apple slowing down older iPhone's has been proven false by many studies."
Deering said Apple claims each iPhone can withstand 1,000 charge cycles, of about 2½ years, before the battery begins to show signs of failing. When iPhone 6s users began complaining their phones would shut off while using certain applications, even with a 50 percent charge, Apple's explanation caused many to question whether the company was purposely slowing older phones so customers would be left with no other option than to upgrade.
Deering said the problem was some apps require more battery power than others so those apps would crash. Apple's fix was to change some programming that would allow these apps to still work, albeit at a slower speed.
"There was an iOS update that recognized this problem and split the processing power over several clock cycles, but it slowed the phone. It was a brilliant idea and prevented the phone from turning off while allowing it to do what you needed to, but the problem was Apple didn't tell anyone they did this."
With the shortage of Apple replacement batteries on the market, some customers may be tempted to purchase cheaper, generic batteries over the internet. Deering said this could be dangerous and may void your iPhone warranty if it sustains damage.
"You can buy generic batteries, but there are a lot of safety issues with them," he said, pointing to those that are coming from outside the U.S. "You have no idea how the battery will perform, and you don't know if it's safe because it hasn't been tested here in the US."
MacEdge, on Lafayette Road in Portsmouth, is taking appointments for battery replacement through their website. You can listen to the full interview below.
Dave Andreesen anchors "The Noon News Hour" weekdays at 12 p.m. on News Talk 98.1 WTSN.